1/15/2024 0 Comments Vip access credential idTo request a feature enhancement, please visit the Broadcom Ideas portal. A user can resume 2-factor authentications only after registering the Credential ID.įor additional information, please see VIP Access token, mobile or desktop credential Q&A help. If further action is required, they will escalate the issue. Contact your system administrator or Customer Support for the site where you registered this credential to report any issues that you encounter. Credential ID and Security Code on the VIP. The organization where you registered your credential is your first line of support. If the time on your device becomes incorrect by more than a few minutes, the security codes generated by the VIP Access become out of sync and are rejected by the VIP services. Please note that this number changes every 30 seconds. The mapping between your credential ID, security codes, and the corresponding timestamps are synchronized with the VIP services in the cloud. If available, users can perform this action through their organization's VIP Self-Service or My VIP portal. Include the 4 letters before the numbers for the VIP Access App (software token) on your new device The Credential ID will be on the back of the key fob (hardware token) In box 4, enter the 6 digit 'Security Code' showing on your new device. I guess either way youd still need to know website+username+password+ (spoofed MFA), but it just seems like generating multiple credentialIDs wouldve been trivial for Symantec to do. If the VIP Access app is installed onto a new device, or the app was uninstalled and reinstalled, reach out to the vendor or organization of the resource being accessed to remove the old credential and register the new credential to the user. Android Step 1.5 Registering your Credential ID (Tokens) Note: To register your Symantec VIP Access Welcome to the Symantec VIP Self Service Portal. In this case, there is no option to use multiple VIP Access Credential IDs on the same device, so you just share the same one across all target websites. A new credential ID is generated when: the VIP Access app is installed for the first time. For your protection from potential fraud, a VIP credential ID cannot be copied or moved to a different device or restored if the VIP Access app is reinstalled. This includes restoring a full device backup from one device to another. Symantec VIP Access credential IDs are device-specific. To protect the identity of the user assigned to a credential, the VIP Access app prevents a credential ID from being copied or transferred from one device or app to another. TOTP credentials are usually 32 letters, often represented as a QR code. Each credential ID is associated with a particular user and is used when accessing protected resources and online transactions. VIP credentials start with 4 letters and then 8 digits. A VIP Access credential ID protects accounts and identities by providing a one-time password (OTP) during user logins within an organization.
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